About Graded Products

Graded items, sometimes called "seconds" or B grade stock, are brand new items that have been returned to the original retailer or manufacturer.

There are many possible reasons for this: unwanted gifts, cosmetically marked items, missing parts, minor faults, damaged boxes or even simple delivery errors. In many cases, it can be hard to distinguish a graded stock item from a perfect one.

We put all products through an exhaustive quality control programme in our workshops. We correct any technical faults so that it functions like new, and we test it to ensure that any remaining imperfections are purely cosmetic. Only when an item has been thoroughly tested in this way and we are completely satisfied that it functions as it should, do we sell it again to our customers.

When buying graded stock from us please remember:

  • A graded item will cost substantially less than the same item brand new.
  • Buying graded items is a great way to reduce waste and help the environment.
  • A graded item functions like new, but is not brand new and may not be perfect.
  • A graded item may show cosmetic imperfections.
  • A graded item may be re-packaged in plain packaging.
  • A graded item may be incomplete - it may have minor parts or accessories missing that do not affect its functionality.
  • We offer a no-quibble returns policy on our graded items.

All products are electrically checked, tested and repaired by our factory. These products are then sold with a guarantee, they are fully working Items that may have cosmetic marks.